Let’s be real—if I had a rupee for every brand claiming “We’re available 24/7,” I’d be sipping coconut water in Goa. But unless there’s a smart chatbot behind the scenes, that promise is usually as fake as a ₹200 note in your local kirana store.
That’s where chatbots come in—the unsung heroes of customer service. Always active, always polite, and—let’s admit it—Always Friendly (AF). But not all bots wear capes (or sarees). Some are basic like a vada pav; others, full-thali level intelligent.
So which chatbot suits your business best? Here’s your ultimate desi-style guide, brought to you by Avissa 👇
1️. Rule-Based Chatbots: The Tuition Teacher of Customer Service
They follow rules like that one teacher who always checked your notebook.
✅ Great for FAQs
❌ Not ideal for complex questions
💬 “What are your delivery hours?”
💬 “How can I reset my password?”
💡 Example: IRCTC’s chatbot that gives exact train times—no drama, just data.
2️. AI-Powered Chatbots: The Shah Rukh Khan of Customer Engagement
Charming, smart, and always learning—this is your conversational SRK!
✅ Handles complicated queries
✅ Learns from each interaction
💬 “Can I change the delivery location mid-order?”
💡 Example: Swiggy’s chatbot that gets your cravings and your delivery details right.
3️. Hybrid Chatbots: The Indian Jugaad at Its Best
Desi efficiency at its peak. Combine fixed flows with smart thinking.
✅ Balances automation with personalization
✅ Scales with your needs
💡 Example: HDFC’s EVA—managing both balance checks and serious customer queries.
4️. Voice-Enabled Chatbots: The Alexa of Bharat
Why type when you can talk? Especially when you have aunties voice-noting entire conversations.
✅ Regional language support
✅ Ideal for non-tech-savvy customers
💡 Example: Google Assistant replying in Hindi to “Kal ka mausam kaisa hai?”
5️. Social Messaging Chatbots: The Meme King of Customer Service
Chat where your customers already hang out—WhatsApp, Instagram DMs, Facebook Messenger.
✅ Easy to use
✅ Super accessible
💡 Example: BookMyShow sending booking confirmations directly on WhatsApp. Quick. Simple. Desi.
🚀 Why Your Business Needs a Chatbot (Like Yesterday)
24/7 support—without chai breaks
Handles 1 or 10,000 queries like a pro
No salary. No mood swings. Just results.
In today’s fast-scrolling world, bots aren’t just a tech trend—they’re your frontline team.
Let Avissa Help You Find the Right Chatbot
From rule-based to AI-powered, we help you integrate the perfect WhatsApp chatbot for your business. Whether you’re running a startup, a D2C brand, or a full-fledged enterprise, we’ve got the tech + team to back you up.
📲 Talk to us on WhatsApp: +91 99200 18430
📧 Email: knowmore@avissa.com
Experience a new way of communicating with your customers. Let Avissa assist you in leveraging the power of WhatsApp Business API.
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About Avissa:
Avissa, developed by Neeti Brand Accelerator, is an AI-powered chatbot for B2B and B2C websites. It helps businesses accelerate lead generation with an easy-to-build and automated chat interface.
Our ChatBots engage visitors, reduce customer acquisition costs, decrease bounce rates, increase session time, and also enable new digital customer acquisition models.
Visit avissa.in for more!
