To ensure effective Customer Engagement, businesses need to adopt strategies that prioritize quick and accessible communication. WhatsApp has emerged as the leading messaging app, with more than 50 million businesses leveraging WhatsApp Business API to enhance
customer experiences. Here are some ways in which businesses can use WhatsApp Business API to engage smarter with customers:
1. Add a responsive WhatsApp chat widget to your website:
By integrating a WhatsApp Chat Widget on your website, customers can easily connect with your business. Avissa enables you to
create and customize the chat widget, allowing users to initiate conversations with your business directly through the WhatsApp Messenger screen.
2. Send automated WhatsApp messages with a personal touch:
Customers appreciate personalized interactions. WhatsApp Business enables businesses to send messages in various formats, such as text, audio, images, documents, and templates. Setting up automated notifications for templated messages, such as welcome messages and offers, helps deliver personalized content. With Avissa, you can use WhatsApp Quick Replies to respond quickly to frequently asked questions.
3. Engage with customers using interactive WhatsApp templates:
Building strong relationships with customers is crucial. Avissa’s WhatsApp Business Messaging Templates enable businesses
to set up pre-built responses that can be automatically sent to customers. These template messages are useful for payment updates, business alerts, flight delay notifications, shipping delivery updates, and more. Messages can be composed with text, media, images, call-to-action buttons, and quick replies.
4. Send bulk WhatsApp notifications:
With over 2 billion WhatsApp users worldwide, businesses can leverage WhatsApp Business API to send bulk messages and schedule messages for preferred dates and times. Avissa allows businesses to send automated WhatsApp
notifications in the form of bulk and personalized messages. This feature is ideal for sending follow-up messages, important product announcements, reminders, and more.
By utilizing WhatsApp Business API, businesses can drive customer engagement and provide timely information and support. Avissa offers assistance in leveraging WhatsApp for improved customer engagement, with a quick and easy sign-up process
Check our other blogs here!
About Avissa:
Avissa, developed by Neeti Brand Accelerator, is an AI-powered chatbot for B2B and B2C websites. It helps businesses accelerate lead generation with an
easy-to-build and automated chat interface. Our ChatBots engage visitors, reduce customer acquisition costs, decrease bounce rates, increase session time, and also enable new digital customer acquisition models.
Visit avissa.in for more!
